Returns and exchanges

We are happy to refund or exchange your goods based on the criteria below

  1. If you have changed your mind regarding the purchase you need to place the Refund/Exchange request within 30 days from when the item was received.
  2. The goods need to be complete and undamaged and with the original packaging.
  3. The cost of the return delivery shall be paid for by the customer, unless otherwise agreed by us.

Or:

  1. If your item is defective/broken/faulty and under warranty and is returned in 30 days we will refund the P&P costs.

If your return matches the above criteria then the next step is to use the form on the right to request a RAN and initiate the returns process. For full details regarding refunds and/or exchanges please see our Terms & Conditions


If you wish to return or exchange your goods please complete the form to obtain a valid Returns Authorisation Number (RAN).

Please note: You must enter the email address you used when ordering and returns will not be accepted without a valid Returns Authorisation Number.

Enter your order details

Fields marked (*) are mandatory

By clicking Request RAN on this page you are agreeing to our Terms & Conditions


Returns Address

Here is the returns address for all orders

The-priory.com
Fusion Way,
Bolingbroke Road,
Fairfield Industrial Estate,
Louth,
LN11 0WA,
United Kingdom